Mon titre

Our Sales Conditions

The HBL products merchant website is owned by the company BVH international, is registered in the commercial register under number RCS 432 886 838 to 34000 Montpellier (France) 18 rue de l'Aiguillerie. her email address is [email protected] Herbalife Official Distributor, authorization No. 2114050764 (Vincent Bailly). Any order under a product appearing in the online store site requires consultation and prior acceptance of these terms of sale. The command validation click implies full acceptance of these. This value click "digital signature"


These general conditions are intended to define the rights and obligations of parties under the online sale of goods offered by HBL products to consumer contact Email: [email protected]


The contractual information will be confirmed via e-mail to the address specified by the consumer in the order form.


The records stored in computer systems of BVH international company in reasonable conditions of safety are considered proof of communications, orders and payments between the parties.

The filing of purchase orders and invoices is made on a reliable and durable can be produced as evidence.


Every effort has been made to ensure the accuracy of the information presented by HBL products. HBL products or its suppliers are however not responsible for the consequences, incidental, special damages arising from electronic transmission or the accuracy of information provided even if HBL products was aware of the possibility of such damages. The names and product brands and manufacturers are used only for identification purposes. The photos, descriptions and prices of products are not contractual.


Our prices are valid for the day.


The products are delivered to the address specified by the customer on the purchase order and only on geographic areas we serve. standard packing charges and shipment of 7 £ € are charged, free from 60 £ of purchases.

All products leave our premises in perfect condition. The customer must notify the carrier (or factor) the slightest trace of impact (Holes, traces crushing etc. ..) on the parcel, and where appropriate to refuse the package. An identical new product will then be returned without charge.

The exchange of any product declared, a posteriori, damaged during transport, without any reservation has been issued on receipt of the package, can not be supported.

As in any expedition, it can be delayed or that the product gets lost. In such cases, we contract the carrier to start an investigation. Every effort is made, as long as necessary, to find this package. Where appropriate the merchant will be reimbursed by the carrier and deliver a new package identical to its costs.

We disclaim any responsibility for the longer delivery times because of carrier, including for loss of products, bad weather or strikes.


Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken product ...) must be indicated on the form of delivery '' handwritten reserves '', accompanied by the signature of the customer.

The consumer must confirm this problem by sending the carrier within two (2) business days following the date of delivery by mail with return receipt stating such claims.

The consumer must send a copy of this letter to HBL products [email protected] Without this, we will proceed to exchange.


The consumer must make to HBL products, the same day delivery or later than the first business day after delivery, any claim of error of delivery and / or non-compliance of products in kind or in quality report to entries on the order form.

Beyond this period, any claim will be rejected. The formulation of this claim with HBL products may be made to [email protected]

Any claim not made in the rules defined above and on time will not be taken into account and release of products HBL any liability towards the consumer.

In case of error of delivery or exchange any product for exchange or refund will be returned to the HBL nutrition as a whole and in its original packaging in perfect condition with HBL product - 18 rue de l'Aiguillerie 34000 Montpellier (France).

To be accepted, any return will be reported and have the consent of the HBL products, which if agreed will ship the package to the right place.

The shipping costs are the responsibility of the HBL products, except where it would prove that the product does not match the original declaration made by the consumer in the right direction back.


The provisions here of may not deprive the consumer of the legal guarantee which requires the seller to guarantee against all consequences of latent defects of the thing sold.

The consumer is expressly informed that HBL products is not the manufacturer of the products presented in and HBL products disclaims all liability for defective products.

Therefore, in case of damage to a person or property by product defect, only the liability of the manufacturer Herbalife could be sought by the consumer, on the basis of information on the packaging of the product.


The right of withdrawal applies only to natural persons.

Accordance with Articles L. 120-20, the consumer has a period of fourteen (14) calendar days to return, at its expense, the products do not suit him. This period starts from the day of receipt of the consumer's order. All returns will be reported in advance at the customer service HBL products. The product should be returned to, HBL products - 18 rue de l'Aiguillerie 34000 Montpellier (France).

Sensitive products should not have been unsealed so that the consumer can exercise the right of withdrawal.

Only products returned will be together, in their original packaging complete and intact and in perfect condition for resale. Any product that has been damaged or whose original packaging has been damaged, will be refunded or returned or exchanged. This right of withdrawal is without penalty, except for cost of sending and return. Assuming the exercise of the right of withdrawal, the consumer has the option of requesting either a refund of amounts paid, or exchange the product. In the case of an exchange, the return will be at the expense of consumers.

Upon exercise of the right of withdrawal, HBL products will make every effort to refund the consumer within fourteen (14) days.


The use of trademarks in this site is strictly prohibited.


Neither party has breached its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event of force majeure. Will be considered a force majeure any fact or circumstance compelling, exterior to the parties, unpredictable, inevitable, independent of the will of the parties and which can not be prevented by them, despite all efforts reasonably possible.

The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware.

Both parties will then, within three months, except impossibility due to force majeure, to examine the impact of the event and agree the conditions under which the contract will be continued. If the force majeure has a duration longer than a period of one month, the present general conditions could be canceled by the injured party.

Explicitly, are considered as force majeure or unforeseeable circumstances beyond those usually retained by the jurisprudence of courts and the French courts: the blocking of means of transport, earthquakes, fires, storms, floods, lightning, stop telecommunication networks or difficulties specific to telecommunication networks to the customers.


If any provision of these terms are held to be validated or declared such pursuant to a law, regulation or following a final decision of a competent court, other provisions shall remain in full force and scope.


The failure of either party not to claim a breach by the other party to any of the obligations under the framework of these terms and conditions shall be construed in the future as a claim the obligation in question.


These general conditions are subject to French law. This is for the fund rules as to the rules of form.

In case of dispute or claim, the consumer will apply primarily to HBL products for an amicable solution.


All the data you entrust to us are able to process your orders.

Under Law No. 78-17 of 6 January 1978 on computers, files and freedoms, you have to Vincent BAILLY - HBL products of a right of correction, consultation, modification and deletion of data you have provided. This right may also be exercised online.


Any order placed through HBL products won the support of the customer, without any restriction, the general conditions of sale of products HBL

If sold to a corporation, any disputes concerning the sale (price, GCS, product ...) will be subject to French law before the Tribunal of Commerce headquarters of BVH international.